Terms and Conditions
Interpetration: In these conditions (“Conditions”) “We”, “Us” or “Our” means COV DRIVING SCHOOL (The) (company registration number: 14321866) and “You” or “Your” means the customer. You must read these Conditions in full as they set out our complete Terms upon which we have agreed to provide, and you have agreed to Obtain, driving tuition from us. We and Your Instructor reserve the right to charge for any lessons affected by your failure to comply with any of these Conditions.
Driving Tuition: Driving tuition is only available to persons: 1. Aged 17 and over (16 and over if disabled); 2. Who hold valid UK provisional driving licence (“licence”); and 3. Who are legally entitled to drive in the UK. If you take driving lessons, it is your responsibility to ensure that you have the appropriate licence and the licence must be presented to your driving instructor prior to the commencement of your tuition, for the purposes of the driving instructor checking your entitlement to drive you must also present to your driving instructor on or before your 1st driving lesson either your national insurance number or your ‘check code’ generated from the Government website, more information can be found at https://www.gov.uk/view-driving-licence. Your Instructor reserves the right to refuse to provide you with tuition or to cancel any lessons you have agreed to or booked If You fail to provide him/her with the licence and/or the ability for him/her to check your entitlement to drive prior to or on your first lesson. Any lessons the instructor has to cancel due to this situation are still chargeable. Your tuition is governed by a contract between you and Your Instructor. Accordingly, you and Your Instructor are responsible for arranging the date, and time, pick up location and duration of your lesson although the minimum duration of a lesson is 2 hours. Duration of tuition: All of your driving tuition sessions are a minimum of 1 hours long. This is to ensure fewer briefings and debriefings overall, more practical training and due to our commitment to passing our students as quickly and safely as possible.
Your Instructor will: 1. Provide You with driving/theory tuition at the hourly rate communicated to You from time to time; 2. Recommend what are, in their opinion, the most appropriate training methods and aids to help You study for Your theory and hazard perception test; 3. Design a course of lessons to match Your specific driving and learning needs from Your first lesson right through to Your practical test; 4. Provide You with driving/theory lessons which will last two hours or such other duration as You and Your Instructor will agree in advance; 5. Provide a presentable, modern, properly maintained and dual controlled COV DRIVING SCHOOL branded car for each lesson; 6. Also recommend where appropriate, advanced courses to help You develop Your skills for: motorway driving, driving in extreme weather conditions and the Pass Plus; 7. Give You relevant feedback during Your lessons and record Your development in your Progress Chart at the end of each lesson; 8. Monitor Your progress, advise and recommend what is, in their opinion, the appropriate time to book Your mock practical test and once it has been agreed between you both, Your instructor will apply for Your practical driving test and where required, they will advise whether it should be subsequently rescheduled; 9. Provide training on a one-to-one basis with no other learner in the car; 10. Honour the full time booked for each lesson, which should include an introduction, practical training and a debrief at the end of your lesson; 11. at all times conduct themselves in a professional manner including: • being courteous and considerate to you • avoiding physical contact except in an emergency • not smoking during your lessons • restricting mobile phone use to emergencies or directly for your benefit; 12. Reserve the right to cancel a lesson or finish a lesson early on the grounds of road safety; 13. Not discriminate against you and will always abide by the law; 14. Endeavor to be on time at the agreed pick-up point and be available for the full duration of the lesson booking, subject to any unforeseen circumstances beyond their control; 15. Endeavor to give You two working days notice (excluding Bank Holidays) should a lesson need to be rescheduled; 16. Respond professionally to any worries or issues that you may have and try to resolve them to your satisfaction. If appropriate, they will give you the name of the COV DRIVING SCHOOL manager to whom you can refer the matter. If Your Instructor is for whatever reason unable to comply with their obligations to You, both We and Your Instructor reserve the right to arrange for an alternative COV DRIVING SCHOOL Instructor to provide You with some or all of Your driving/theory tuition. If We or Your Instructor are unable to arrange for an alternative Instructor to provide Your driving tuition, or in the event of a mechanical breakdown of the vehicle in which You have been learning to drive, or for any other reason, the Instructor reserves the right to rearrange Your lessons for a time convenient to both You and the Instructor.
Lesson Cancellation Policy: You must cancel your lessons either by phone, email or via our contact us page on our website. At least 24 Hours notice (excluding Bank Holidays) (“Minimum Notice”) if You wish to cancel or rearrange Your lesson, otherwise You will be liable for 100% of the lesson fee. Where you have pre-paid for any lesson but fail to attend or provide the Minimum Notice, You will still be liable for the Lesson fee.
Insurance: Your Instructor will carry the appropriate motor insurance should you be involved in a collision as a learner driver whilst in control of driving the Instructor’s tuition vehicle. Price Changes we reserve the right to change the price of all our learner driver products including all tuition, at any time. Non-Block Booked Tuition The price of lessons that have not been pre-paid (as part of a block booking consisting of a minimum 10 hours worth of tuition time (“Block Booking”) may be changed at any time. You will receive prior notice of any price increases. Your Driving Lesson Fee is made up of what we pay your driving instructor for their services plus a small fee for processing your transaction and the use of our online services Block Booked Tuition The cost of Block Booked tuition is based on the lesson price in force at the time that the booking is made and will be honoured for a period of 6 months from the date of making the booking. If you fail to complete your block booking within 6 months from the date of making the booking, any remaining hours will be lost. Block Bookings are non refundable. Your Driving Lesson Fee is made up of what we pay your driving instructor for their services plus a small fee for processing your transaction and the use of our online services Special offers we also reserve the right to introduce special offers from time to time in respect of both Our On the Road and Off the Road products together with any other products that we may decide. Such offers will not affect the price of Block Bookings unless it is expressly stated within the offer.
Payment: You must pay for Your good(s) and/or lesson(s) in advance using one of the following methods: – payment via credit or debit card by telephoning Our Customer Service Contact Centre on 02476 013 233 – payment via credit or debit card online at www.covdrivingschool.co.uk – payment via Bacs by contacting Our Customer Service Contact Centre on 02476 013 233 – payment via cash to your driving instructor directly Where You make any payments directly to Your Instructor or any of Our Instructors it is Your responsibility to ask for and obtain appropriate receipts or other proofs, in relation to all payments You make to Your Instructor or any of Our Instructors. Where we are able to, we will endeavour to assist with any discrepancies in payments you have made without ever accepting liability for the same, Pass N Go Driving School is not responsible for the safe keeping of any monies that you decide to pay to your driving instructor directly in cash and you do so at your own risk. For further details please see our Payment Protection Policy. Payment Protection Policy We will protect your payments when you pay via one of the following methods: – payment via credit or debit card by telephoning Our Customer Service Contact Centre on 02476 013 233 – payment via credit or debit card online at www.covdrivingschool.co.uk – payment via Bacs by contacting Our Customer Service Contact Centre on 02476 013 233 Learner Driver Tuition – Refund Policy All payments are non refundable, If You fail to complete your block booking within 6 months from the date of making the booking, any remaining hours will be lost. We may request additional information from you to confirm your identity in order to comply with the Money Laundering Regulations 2007; we will also use this information to ensure adherence to Our Merchant Operating Instructions for card collection facilities.
Your Driving Test and Test Fees: The Driving Standards Agency (Driver & Vehicle Standards Agency – DVSA determines the Theory and Practical test fees. If you would like us to book your test on your behalf, we will be happy to do so and will charge a non refundable booking fee for doing so. The booking fee will cover any administrative costs that we may incur. If you wish to cancel or rearrange a test that we have booked with the Driver & Vehicle Standards Agency – DVSA on Your behalf, we will follow the Driver & Vehicle Standards Agency – DVSA cancellation procedure as set out on the Driver & Vehicle Standards Agency – DVSA website at http://www.Driver & Vehicle Standards Agency – DVSA.gov.uk. Currently the Driver & Vehicle Standards Agency – DVSA cancellation procedure states that you can cancel or rearrange your test providing you give at least three clear working days’ notice. If you require us to arrange a cancellation or rearrange any driving or theory test on your behalf, we will require a minimum of 10 working days’ notice in order to do so. If you fail to provide us with a minimum of 10 working days notice you may remain liable for all or some of the test fee and any late cancellation fees. In any event we accept no liability to you for any payments or expenses that you may incur in relation to your driving and/or theory tests. If you ask us to cancel your test for you we will continue to hold your booking fee for a period of 6 months from when you originally paid your booking fee, please note booking fees are non refundable. If you think we have made an error in booking your test, please contact us by telephoning 02476 013 233. In the event we agree that we have made an error in the booking, we shall rebook another test on your behalf at no additional cost to you. No monetary compensation will be paid for any lessons taken prior to the original test or leading up to the new test. We cannot be held accountable if with the Driver & Vehicle Standards Agency – DVSA change or cancel your test due to their availability. It is your responsibility to ensure that you have the appropriate driving licence and any other relevant documents (Theory Test Certificate Number, Passport if applicable) and that you take them with you to your driving test, neither We and/or your driving instructor accept any liability in you forgetting the documents needed to present for test and subsequently you being refused to sit your driving test. If You are not test ready then Your Instructor holds the right to refuse the use of the vehicle in attempting the practical test.
Data Protection Notice: For the purposes of the General Data Protection Regulation, the data controller in relation to the information You supply is: COV DRIVING SCHOOL LIMITED (Company No: 14321866 ) Coventry. We use the information You provide to provide our goods and services to You, for internal administration purposes, marketing and profiling Your purchasing preferences. If you give us information about another person, you confirm that they have authorised you to act for them, to consent to the processing and use of their personal data in the manner described in these terms and to receive on their behalf the data protection notice. You have, among other rights, the right to ask for a copy of your information and to correct any inaccuracies contained therein. For more information about how we hold personal information, please refer to the our Privacy Policy https://www.covdrivingschool.co.uk/privacy-policy/.
Use of your image: Cov Driving School reserve the right to use photographs taken in conjunction with any competitions, first driving lessons, driving test passes or photographs taken during promotional events for promotional purposes. In agreeing to the taking of your photograph you give your consent for Cov Driving School to use these images. Complaints Procedure If You have any concerns or complaints about any part of Your driving tuition which cannot be resolved with Your Instructor, please contact: Cov Driving School on 02476 013 233, Email us at covdrivingschool@hotmail.com. You will then receive a complaint escalation form to complete and return. Upon return, our escalation department will investigate your escalation and respond to you within 5 working days. Please note: Complaint resolution will only be dealt with by our escalation department via email and our ‘Bookings and Aftersales’ call centre are unable to deal with escalation complaints. We may record telephone calls for staff training and evidential purposes. Contact us: Cov Driving School 02476 013 233, covdrivingschool@hotmail.com www.covdrivingschool.co.uk